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Regulatory Reporting & Data Warehouse Operations

Are you passionate about delivering reliable services and building strong partnerships across business and IT? We are looking for a Service Delivery Manager who will help ensure the stability, quality and continuous improvement of our Regulatory Reporting and Data Warehouse services.

In this role, you will collaborate with a wide range of stakeholders, coordinate service-related activities and help keep critical reporting services running smoothly and efficiently.

Your mission

Ensure the reliable delivery and continuous improvement of Regulatory Reporting and Data Warehouse services while acting as a trusted partner for business and IT stakeholders.

What you'll do

Manage the delivery and day-to-day performance of Regulatory Reporting and Data Warehouse services
Monitor service quality and ensure agreed service levels are met
Coordinate the resolution of major incidents and support problem management activities
Work closely with teams across Risk, Finance, Regulatory Reporting and IT
Track and report service KPIs and support audit and compliance requirements
Identify opportunities for service improvement and process optimization
Help reduce operational risks and improve service stability
Coordinate activities with internal and external partners when needed

What we're looking for

Experience in Service Delivery Management, IT Operations, Data Management or Regulatory Reporting
Strong communication and stakeholder management skills
Good understanding of Incident, Problem and Change Management processes
Experience working in banking, financial services or another regulated environment
Experience with Jira and ServiceNow
Ability to coordinate activities across multiple teams and priorities
Communication in English

Nice to have

Knowledge of BCBS239, COREP, FINREP or other regulatory reporting frameworks
Experience with Teradata, Oracle or enterprise Data Warehouse solutions
ITIL certification or practical ITIL experience
Experience with reporting and visualization tools such as Qlik Sense or Power BI

3 things you’ll love about KBC Global Services: #1 Work-life balance for real. Forget overtime and working while sleeping! We empower parents and young professionals juggling careers, studies and hobbies. #2 Stability. KBC Group includes the Czech ČSOB, the Belgian KBC, the Hungarian K&H, and more. We’ve been based in Prague since 2021 and offer you room for growth. #3 International environment full of easy-going colleagues.

What you get: • Bonuses twice a year based on your performance . • Hybrid working mode with the possibility to work 50% from home. Our core working hours are from 9 am to 3 pm. • 28 days off per year to recharge. • Opportunities for business trips to Belgium (to our KBC Group headquarters). • Many benefits fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, fruit and ice cream days. • Referral bonuses. • Contribution to pension and life insurance, great deals on ČSOB products and much more.

Recruiter Name

Jan Mackal