We are a Czech scale-up that developed its own produc t a few years ago - a platform connecting merchants with banks and their clients. If Rewards from Air Bank or Moneyback from Česká spořitelna sound familiar to you, then that's us. But we haven't been limited to the Czech Republic for a long time -thanks to satisfied banks that recommended us, today we cooperate with Slovak, Romanian, Hungarian, Austrian, Croatian and German banks. And we definitely don't stop there.

Who we are looking for in the team?

We are looking for a Customer Success/Key Account person to join our banking team who is not afraid to immerse themselves in our clients' world and help them make the most of the potential of our programs. This is not about classic support or hard sales; we are looking for a partner for our banks who will be their guide and reliable partner for further growth.

In order to continue to grow, we need to not only maintain but also deepen our relationships with our partner banks. That's why we're looking for a new colleague to help us with this. ## How our banking team works?

We collaborate across teams - with sales, data analysts and product. We communicate with banks mostly online, but personal meetings during business trips are just as important to us. Thanks to many years of experience, we can focus on what truly matters while not shying away from finding new and creative ways. ## How you fit in?

You will be the main contact for the entrusted banks, often the largest on the market.
You will monitor and evaluate key performance indicators (e.g. client activity) and help banks understand data and how to use it effectively.
You will educate, inspire and set realistic expectations - share best and worst practices.
By actively seeking opportunities, you will help expand cooperation and bring in revenue from upsells.
By listening and asking questions, you will gain valuable insights that will help develop our product.
You will prepare presentations for regular meetings with banks that will support your efforts. ## How do we imagine you?

You have a business mindset and a sense of finding opportunities.

Presenting in English is a natural part of your job.
You can work with data and analysis and enjoy interpreting them.
You are curious, persistent and not afraid to go for the result.
You have experience with account management, customer success or consultative sales.
Proactivity, imagination and a drive to score are your strengths.
Knowledge of the finance or banking environment is an advantage. ## You will like us if:
You enjoy finding ways in which our programs can bring value to partner banks and you show them how to do it.
You like independence, but at the same time you will appreciate the support of your colleagues in the team and from data analysts.
An international environment attracts you - we operate from the Czech Republic, but you will also cooperate with banks in Romania and Hungary.
You are not looking for a corporate environment - you want an environment where you can influence relationships with partner banks from A to Z.
You want to work on a product that is used by millions of clients in 7 countries - and see the direct impact of your work. ## What we offer?
Flexible working hours and occasional work from home are a given,
office in Anděl, Prague (with terrace, shower and bike room), so everything important is nearby
Pet-friendly office - Your canine companion can come with you
regular events with colleagues, Multisport card, darts in the office, 25 days of vacation, 3 sick days,...
opportunity to be part of a successful company that is on the verge of a decent international expansion (we have been ranked in the Deloitte Fast50 ranking of the fastest growing companies 2 times in a row), ## What is ahead of you?

Process is fast:

All applications will be carefully read
Initial call with Vojta for 30 min, AI will help with notes
Online meeting with Henning Hesse (your future leader) and Vojta
Case Study
Final round in our Prague office with Ondřej Knot (CEO), Alexandra (your future colleague)
We will check references
Offer

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