System Engineer in CRM team
#GreatWorkIsNotAMyth
Shape the Future of CRM at KBC
At ART Human Channels , our mission is simple and ambitious: make every customer interaction meaningful.
As part of our CRM team , you’ll help build and maintain the technical backbone that gives our commercial colleagues a complete 360° customer view—empowering them to deliver exceptional customer experiences while ensuring platform performance, stability, and reliability.
From CRM platforms like Alpha, One, and FuturA (built on MS Dynamics 365) to innovative tools such as Kate, our digital assistant, you’ll work on systems that make a real impact for both customers and employees. Your work will balance technical excellence and innovation: maintaining robust environments while enabling transformation through AI Agents, Generative AI, new CRM capabilities, and process automation.
To support our growing AI roadmap for commercial employees, we’re strengthening our team with three versatile, multi-skilled professionals who will contribute to both new initiatives and ongoing operational excellence.
As a System Engineer in our CRM team, you will:
- Design, implement, and maintain the technical foundations of our CRM environments
- Ensure performance, scalability, and reliability of CRM platforms and surrounding systems
- Troubleshoot technical issues, proactively identifying root causes and proposing robust solutions
- Automate deployments, monitoring, and operations to enhance efficiency and reduce manual work
- Work closely with architects, other developers, and analysts to ensure secure, cost-effective, and compliant technical designs
- Maintain and optimize existing infrastructure, ensuring smooth daily operation
- Contribute to strategic programs, including modernization, cloud readiness, and AI-enablement
We’re looking for a hands on technical expert who thrives in a dynamic environment and enjoys tackling complex challenges. You are someone who:
- Has strong technical troubleshooting skills and enjoys digging into complex systems
- Communicates clearly and collaborates effectively with both IT and business stakeholders
- Has experience with agile methodologies and technical project delivery
- Understands—or is eager to learn—CRM platforms, enterprise integrations, and cloud ecosystems
- Is proactive, flexible, and thrives in a fast evolving environment
- Shows ownership and a solution-driven mindset
- Practices active listening, values teamwork, and shares knowledge openly
- Is eager to develop expertise in technologies such as MS Dynamics 365, Azure, monitoring solutions, and automation tools
- Some experience with MS Dynamics 365 is a plus, significant experience with .NET a must
What We Offer:
- A dynamic international team shaping the future of CRM
- An agile environment that values innovation, reliability, and continuous learning
- Strong opportunities for personal and professional growth
- The chance to work on impactful technical initiatives that benefit both customers and employees
3 things you’ll love about KBC Global Services:
#1 Work-life balance for real. Forget overtime and working while sleeping! We empower all employees, including parents and young professionals, juggling careers, studies and hobbies. #2 Stability. KBC Group includes the Czech ČSOB, the Belgian KBC, the Hungarian K&H, and more. We’ve been based in Prague since 2021 and offer you room for growth. #3 International environment full of easy-going colleagues.
What you get:
• Bonuses twice a year based on your performance . • Hybrid working mode with the possibility to work 50% from home. Our core working hours are from 9 am to 3 pm. • 28 days off per year to recharge. • Opportunities for business trips to Belgium (to our KBC Group headquarters). • Many benefits fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, fruit and ice cream days. • Referral bonuses. • Contribution to pension and life insurance, great deals on ČSOB products and much more.